OVERVIEW
At
The Uniseal Warehouse we make returns as easy as possible. Our mission
is to provide you with the best products and the best service in the
industry. We understand that sometimes, customers change their minds
about products that they order or simply do not need them anymore. We
also know that customers are cautious about Return Policies since they
are often tricky and misleading. Our goal is to make the return or
exchange process trustworthy and as simple as 1-2-3.
RETURN POLICY
If
for any reason you are not completely satisfied with your purchase,
you may return the item within 30 days of delivery of your order. For
orders placed during the holiday season from November 15th to December
31st, the return period is extended to 60 days.
The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
- There
are few non-returnable products & services that may be offered on
our website. It will indicate clearly in the product description if a
different return policy applies.
- Order cancellations can only be requested prior to shipment or in some cases.
- If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.
EXCHANGE PROCEDURE
There are 2 ways you can go about exchanging a product:
- Option
1 (Slower) - Use the standard return procedure to request an RMA for
the part you need exchanged. In your request please specify the exact
item(s) you would like to exchange to. Upon receipt of your returned
product we will process an exchange and ship the new part. If there is a
difference in the price, you will be either refunded or charged the
difference.
- Option 2 (Faster) - Order the new part online or
over the phone so it can be shipped to you right away. Then request an
RMA using a standard Return Procedure for the part you would like to
return. Upon return of the part a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We
all know that accidents happen sometimes. If your product(s) will
arrive defective, damaged, or simply incorrect, please contact our
customer service department as soon as possible. Please do not attempt
to use or install the part! We will send you a replacement part and
provide you with a prepaid return label to return the defective part.
Product(s) must be returned to us within 30 days. If the damage was
caused by a shipping courier, we will schedule a damage pick up by the
courier.
When a replacement part is requested to be shipped prior
to the return of original merchandise, we must temporarily authorize
your credit card until the original merchandise is returned.
ORDER CANCELLATIONS
When
you request a cancellation of an order or a part it may take up to 72
hours to process your cancellation claim. This process may involve
voiding orders in computer systems, removing items from backorder logs,
having operations personnel pull items from production schedules and
sometimes stopping orders at the shipping dock. Also note that sometimes
products ship more quickly than expected, so we recommend that you do
not purchase alternative products until receiving final confirmation of
your cancellation.
REFUNDS & CREDITS
After we accept
your return, you will be issued a refund via the same payment method
as you had originally used to place the order (Credit Card, Paypal).
The refund amount will be composed of the original purchase price minus
shipping charges. You will be sent an email confirming receipt of the
return and your credit. Please allow an additional 5-7 days for the
credit to appear on your account.
